I can't register

Error message when logging in:

"No workspace available"

"Your account does not yet have a workspace available. Please contact your system administrator for support."

If you see this message, that you have no access yet to learning content, it is usually because you registered with a different email address or because access has not yet been activated at kick-off.

→ Please check your address and re-register if necessary as described below.

1) Check registered email and compare with invitation address

• With which email address did you register?
• Open the gyde invitation email in your inbox.
• Compare your invitation address and your registered address.
  • → Only the invitation address is stored in the system for you.

Note on domains: With subsidiary companies, endings can differ (e.g. @subsidiaryfirm.de instead of @firm.de). Pay attention to dots, hyphens, umlauts/double names.

2) Discrepancy found? Re-register correctly

• Log out of the app.
• Start registration again. Make sure to use the invitation address.
• Click the activation link in the confirmation email.

3) Addresses match, access still missing

• Contact us via this contact form.
• Please add the following info: your email, company, what you have already checked (steps 1–3), screenshot of the message.

Why do I see this message?

• Email address not known: Your registered address is (not yet) assigned to your company in gyde.
• Access not yet active: If you are participating in a learning journey, you will automatically receive access by kick-off at the latest – you don't need to do anything else.
• Rare: Technical problem.

Quick troubleshooting

• Check spam/junk: Has the confirmation email arrived?
• Enter email exactly: Check spelling & domain.
• Invitation missing? Ask the contact person/HR.
• "Email already assigned": Possibly already registered → Log in or reset password.
• Before kick-off: Wait until the kick-off appointment; access will be set automatically.

I get the message "Not possible with this email address"

1) Check registered email

• With which email address did you register?

2) Compare with invitation address

• Open the gyde invitation in your inbox.
• Compare: Invitation address ↔ registered address.
  • → Only the invitation address is stored in the system for you.

Note on domains: With subsidiary companies, endings can differ (e.g. @subsidiaryfirm.de instead of @firm.de). Pay attention to dots, hyphens, umlauts/double names.

3) Discrepancy found? Re-register correctly

• Log out of the app.
• Start registration again – this time exactly with the invitation address.
• Click the activation link in the confirmation email.

4) Addresses match, access still missing

• Write to us via this contact form.
• Briefly state: your email, company, what you have already checked (steps 1–3), screenshot of the message.

I'm logging in for the first time

Before your first login, please register with gyde. You can find detailed instructions here.